Grievance Redressal Policy
Maintaining a fair, transparent, and supportive work environment for all employees and stakeholders.
Last updated: August 01, 2024
ITLC India Pvt Ltd, recognized as a No.1 IT Company in Lucknow, India and among the best IT companies in India, is committed to maintaining a fair, transparent, and supportive work environment. This Grievance Redressal Policy provides a structured mechanism for employees and stakeholders to raise concerns and seek resolution.
Purpose
The purpose of this policy is to:
- Provide a clear process for addressing complaints and grievances
- Ensure fair and unbiased resolution of issues
- Promote transparency and accountability
- Enhance employee satisfaction and trust
Scope
This policy applies to:
- All employees (permanent, temporary, interns)
- Job applicants and candidates
- Vendors, clients, and stakeholders associated with ITLC India Pvt Ltd
Types of Grievances
Grievances may include, but are not limited to:
Grievance Submission Process
Employees or stakeholders can submit grievances through:
- Email: info@itlcindia.com
- Written complaint: Direct submission to the management at the head office
The complaint should include relevant details, supporting documents, and a clear description of the issue to facilitate a swift resolution.
Redressal Process
- All grievances will be acknowledged within a reasonable time frame.
- A fair and impartial investigation will be conducted by the relevant department or committee.
- Both parties involved in the grievance will be given an opportunity to present their case.
- A formal resolution or decision will be provided within a defined timeframe.
Confidentiality
ITLC India Pvt Ltd ensures that all grievances are handled with strict confidentiality to protect the privacy of all involved parties. Information will only be shared with individuals strictly necessary for the investigation.
Protection Against Retaliation
The company strictly prohibits retaliation against any individual who raises a grievance in good faith. Any such action will be subject to strict disciplinary measures as per company policy.
Escalation Mechanism
If the grievance is not resolved satisfactorily at the initial level, it may be escalated to higher management for further review and a final decision.
Compliance
ITLC India Pvt Ltd ensures compliance with all applicable labor laws and corporate governance standards in India regarding employee grievances and workplace fairness.
Amendments
The company reserves the right to update or modify this policy at any time to ensure its effectiveness and compliance with changing regulations.
Contact Information
Company Name
ITLC INDIA PVT LTD
Address
G1/0049, Olive Wood Villa, Golf City, Lucknow, Uttar Pradesh – 226030